NEW DELHI: The government’s unified digital platform, e-Jagriti, which allows consumers to file and monitor grievances with all consumer commissions, has attracted over 270,000 registered users, including 1,388 Non-Resident Indians (NRIs), since its inception on January 1. In a statement released on Sunday, the consumer affairs department noted that as of November 13, the unified portal has enabled the filing of more than 130,000 cases and has ensured the resolution of over 127,000 cases. “This year, 466 complaints from NRIs have been submitted through the platform, with significant contributions from countries such as the United States (146), the United Kingdom (52), the United Arab Emirates (47), Canada (39), Australia (26), and Germany (18),” it stated. The e-Jagriti platform consolidates legacy systems and portals into a single, cohesive interface. It simplifies processes for citizens by decreasing paperwork, minimizing travel, and eliminating the need for physical documentation. Additionally, it enhances access for NRIs by overcoming geographical obstacles and enabling them to assert their consumer rights from overseas. The department mentioned that with its One-Time Password (OTP) based registration, e-Jagriti allows individuals, including NRIs, to lodge complaints, make digital or offline fee payments, engage in virtual hearings, share documents online, and monitor cases in real time. It is operational at the National Consumer Disputes Redressal Commission (NCDRC) and across all states and Union Territories.
“Non-Resident Indians (NRIs) and citizens are able to file and manage their cases from any location, benefiting from secure end-to-end encryption and role-based permissions. The implementation of automated workflows, along with real-time updates through SMS and email, as well as virtual hearings, has led to disposal rates that exceed 100% in ten states and in the National Consumer Disputes Redressal Commission (NCDRC) recently. Features including multilingual interfaces and accessibility tools enhance user-friendliness for a wide range of demographics, while integration with Bharat Kosh and PayGov gateways facilitates seamless fee payments,” an official stated. The department reported that the platform has seen an improvement in disposal efficiency this year. From July to August, 27,545 cases were resolved compared to 27,080 that were filed, and in September to October, 24,504 cases were resolved against 21,592 filed — both figures surpassing the performance of 2024 and indicating a quicker resolution of complaints.
